FAQ

Questions before ordering custom faux floral decor.

Answers about design revisions, production time, deposit, shipping, installation guidance, spare flowers and after-sales support.

Clear service scope

What buyers should understand before ordering.

FOSKA is not asking buyers to pick a product SKU first. The project begins with the scene: where the decor will be installed, how it should look in photos, how it will ship and how it will be assembled after delivery.

Scene design

Free custom decor direction from space photos, size, deadline and mood references.

Flower matching

Medium/high-end artificial flowers, greenery, arches, walls, garlands and arrangements chosen by use.

Cross-border coordination

Tarik supports European and Balkan communication while the China team follows production and supply.

QC, packing and support

50% deposit, 10-30 day production, pre-shipment checks, thick carton packing and remote installation guidance.

Do you provide custom scene design?

Yes. FOSKA provides free scene design direction and revisions before production confirmation.

Do you support OEM or ODM?

No. FOSKA is positioned as a custom floral decor design and supply coordination brand, not an OEM/ODM factory.

How long does production take?

Usually 10-30 days after the 50% deposit, depending on order size and complexity.

Can you ship to Europe?

Yes. Large orders can ship by sea or land. Small urgent orders can ship by air.

What should I send for a quote?

Send space photos, rough dimensions, country, target date, indoor/outdoor use and the mood or colors you like.

What after-sales support is available?

Spare flowers can be prepared for transport compression. Non-human damage support is available within 3 months, and a 12-month flower material recycling service can provide a 20% discount on the next order.